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Job Purpose  - Overview 

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity.  It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices.  We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Your role as a Domestic Assistant is to ensure that the facility is maintained to the highest standard of cleanliness whilst working as part of a wider team to deliver excellent customer service.

Core Accountabilities & Responsibilities

  • Undertake cleaning duties to ensure the highest standard of cleanliness
  • Undertake cleaning duties to the required schedule
  • Use chemical agents as directed to protect the Charity’s assets
  • Empty waste bins or similar receptacles, transporting waste material to designated collection points.
  • Deliver excellent customer service and resolve customer complaints should they arise
  • Promote products and services to customers and visitors
  • Set up and take down sports equipment as may occasionally be required

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

Essential Qualifications, Skills and Experience

  • Demonstrate good core competencies
  • Must be able to physically lift loads up to 25 kg in accordance with manual handling procedures.

Desirable Qualifications, Skills and Experience

  • Prior experience of cleaning
  • Face to face customer service experience, preferably in similar leisure environment
  • A working knowledge of Health and Safety responsibilities in a swimming pool (where applicable) and sports centre environment

Job Dimensions

  • Take possession of security keys to open and close the Leisure Centre as required.
  • Regular work with cleaning chemicals.

Core organisational competencies

  • Service delivery
  • Honesty and integrity
  • Respect for equality and diversity
  • Personal effectiveness

Additional information

  • This position is subject to a Protecting Vulnerable Groups (PVG) scheme check.
  • Hours will are likely to include evenings and weekend working
  • You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.



 

 

 

 

 

 

 

 

Latest tweets

We are looking forward to our final session with our current FFIT group tomorrow night! Last week we visited… twitter.com/i/web/status/1…

18h
WLYF

Retweeted by @XciteLeisure

Latest tweets

Thursday Meal Deals are BACK @ Xcite Bathgate! The Café will be serving Chilli with a Sweet Baked Potato today for… twitter.com/i/web/status/1…

4h
Xcite Leisure

Latest tweets

Swim Teacher Training Week will run from Mon 29 April – Sun 5 May 2019. Swimming lessons will NOT run at any Xcite… twitter.com/i/web/status/1…

16h
Xcite Leisure

Latest tweets

Coaching Footballers 13+ Friday 19th and Friday 26th April 10am-4pm @XciteLeisure Bathgate Book via your Scottis… twitter.com/i/web/status/1…

16 Apr
WLYF

Retweeted by @XciteLeisure

Latest tweets

Xcite Bathgate is now open as normal after the power cut earlier on this afternoon.

16 Apr
Xcite Leisure

Latest tweets

Due to a power cut Xcite Bathgate is currently closed. We have been advised by Scottish Power that it should be fix… twitter.com/i/web/status/1…

16 Apr
Xcite Leisure

Latest tweets

Xcite Bathgate is currently closed due to a power cut, we are working with our suppliers to fix the issue and open… twitter.com/i/web/status/1…

16 Apr
Xcite Leisure

Latest tweets

Our normal Kids Activity Programme will be suspended during the Easter holidays from Monday 8 April and will resume… twitter.com/i/web/status/1…

16 Apr
Xcite Leisure

Latest tweets

Instructors @ Lowport Centre took a group of 9 kids on an adventure to Loch Katrine last week as part of their East… twitter.com/i/web/status/1…

15 Apr
Xcite Leisure

Latest tweets

Supervised Softplay Cancellation @ Xcite Whitburn. Please note Supervised Softplay will be cancelled this evening from 16.00 - 19.00.

15 Apr
Xcite Leisure