Skip to main content

Our Membership Enquiry Team 

The Membership team phone line, 01506 237909, is currently open during the following times:

Monday & Tuesday - 9.30am - 3.30pm

Wednesday - Closed

Thursday & Friday - 9.30am - 3.30pm

Alternatively please contact your Xcite Venue reception

*PLEASE NOTE - On Tuesday 26th March 2024, the membership phone lines will be unavailable.  If you have an urgent membership enquiry, please contact your local Xcite venue in the first instance, or email and a member of the team will get back to you as soon as possible.*


Xcite Receptions

Xcite Venue reception phone lines are now open. 


Your ID and PIN will be included in the last membership email you received from us. If you do not have this please contact reception.

New Members 

If you are interested in taking out an Adult Xcite Membership please check out our options and sign up online!  If you need help signing up then get in touch with the team on the above contact details. 

If you are interested in our new Xcite Coaching Memberships for kids please complete this short form

Cancel/Freeze your Membership 

You can also make changes to your membership by completing the below forms. 

Freeze Form

Cancel Form


Some of our activities require you to pre-book on our WLL Xcite App or online via our website. Bookings are now live. 

Please check out these helpful hints when making an online booking
  • Bookings are 7 days in advance.
  • Once logged in with your ID and PIN you’ll only be able to view and book 7 days in advance.
  • If you have an Xcite Online Membership remember to log in with your in-venue ID and PIN and not your Xcite Online details.
  • To book under 16yrs activities you must log in under their ID and PIN.
  • If you would like to book into our Kids Coaching Activities please click here.
  • REMEMBER, if you are booking a family swim, the session is for up to 5 people from the same household and only ONE person is required to book online and the others attending will pay on the day. If you are booking a swim session, these will have to be booked individually under each persons ID and PIN, including children.

Keep in Touch 

You can also keep in touch via our social media Facebook, Twitter and Instagram.

Customer Enquiries and Feedback

If you would like to get in touch with your feedback or have a query, please complete our online form here.