Our Membership Enquiry Team
Our Membership Enquiry Line is now open!
You can contact us directly on 01506 237909
Monday 9.30am - 4.30pm
Tuesday 9.30am - 4.30pm
Wednesday 9.30am - 4.30pm
Thursday 9.30am - 4.30pm
Friday - 9.30am - 4.30pm
You can also get in touch via email. We are experiencing a high volume of enquiries and will get back to you as soon as possible.
Xcite Venue reception phone lines are now open.
ID & PIN
Your ID and PIN will be included in the last membership email you received from us. If you do not have this please contact reception.
If you are interested in taking out an Adult Xcite Membership please check out our options and sign up online! If you need help signing up then get in touch with the team on the above contact details.
If you are interested in our new Xcite Coaching Memberships for kids please complete this short form.
Cancel/Freeze your Membership
You can also make changes to your membership by completing the below forms.
All our activities require you to pre-book on our WLL Xcite App or online via our website. Bookings are now live.
- Bookings are 7 days in advance.
- Once logged in with your ID and PIN you’ll only be able to view and book 7 days in advance.
- If you have an Xcite Online Membership remember to log in with your in-venue ID and PIN and not your Xcite Online details.
- To book under 16yrs activities you must log in under their ID and PIN.
- If you would like to book into our Kids Coaching Activities please click here.
- REMEMBER, if you are booking a family swim, the session is for up to 5 people from the same household and only ONE person is required to book online and the others attending will pay on the day. If you are booking a swim session, these will have to be booked individually under each persons ID and PIN, including children.
Keep in Touch
Feedback and Complaints
If you would like to get in touch with your feedback or have a complaint, please complete our online form here.