Weather & Weekend Availability
Xcite Livingston’s Leisure pool and Teaching Pool are currently unavailable and will reopen on Sunday 18 March @ 14:00. All swimming lessons are cancelled during this time. The rest of the building, including Sauna & Steam is open as normal.
Over the weekend we may have some private party/swim gala hires across our venues which may restrict pool and soft play use. Please click here for details including changes due to weather conditions.
Xcite Bathgate's gym is closed but THE NEW GYM will be open on Monday @ 6.00am - for more info click here.
Skip to main content



    Closing date:  Tuesday 20th March 2018

    Salary: £8.5144

    Hours: 14 hours per week (average)

    Location: Xcite Livingston 

    Shift Pattern: 









    Week 1






    0900 – 1600

    1000 – 1700

    Apply online here

  • Receptionist (Lowport) - casual

    Job Title : Receptionist

    Location : Lowport Centre, Linlithgow

    Hourly rate : £8.5514 per hour

    Job reference : LPCRECCAS

    Hours : Ad-hoc basis, as and when required

    Closing date for applications : 1st April 2018

    Apply online

Job Purpose – overview
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity.  It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices.  We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Your role as a Receptionist is to provide a high quality reception, telephone and sales service and to work as part of a team to deliver excellent customer service.

Core Accountabilities & Responsibilities

  • Provide a professional and friendly reception and switchboard service to customers in line with the Charity’s service objectives.
  • Undertake cash transactions and implement financial procedures.
  • Process bookings and memberships
  • Deliver excellent customer service and resolve customer complaints should they arise
  • Undertake general administrative tasks such as word-processing and filing to support the delivery of programmes and services.
  • Produce summary reports at designated intervals
  • Promoting products and services to customers and visitors.
  • Maintain vending stock levels and process takings (at designated facilities)
  • Undertake general routine maintenance and cleaning duties around the reception area

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

Essential Qualifications, Experience and Skills

  • A good ability to demonstrate the core competencies.
  • 2 standard grades or equivalent in Mathematics and English (or similar)
  • Experience of providing a friendly reception and switchboard service
  • Face to face customer service experience, preferably in similar leisure environment
  • Cash handling experience.
  • Willingness to continuously develop and attend training and development sessions in line with your personal training plan, on occasion out-with your normal hours of work, to ensure the required level of competence.

Desirable Qualifications, Experience and Skills

  • Successful study of a relevant subject at level HNC or equivalent
  • Good level of competence in a wide range of software applications including Word, Excel, MRM, Exchequer, Outlook.
  • A working knowledge/willingness to learn about the Charity’s policies and procedures/products and services.

Job Dimensions

  • Occasionally taking possession of security keys to open and close the facility
  • Mentoring new and existing staff in the role

Core organisational competencies

  • Service delivery
  • Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations.
  • Honesty and integrity
  • Being truthful, keeping promises and commitments and making ethical decisions.
  • Respect for equality and diversity
  • Understanding others’ behaviours and culture and treating everyone fairly.
  • Personal effectiveness
  • Personal responsibility for making things happen – being accountable for your own actions.

Additional information

  • This post is subject to a basic check from Disclosure Scotland.
  • Hours will be worked on a shift rota basis and is likely to include evenings and weekend working
  • You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.

Click here to apply online.

Latest tweets

Swim for fitness!… Swimming is available @ 6 Xcite Venues! Check out our swimming timetab……

Xcite Leisure

Latest tweets

Due to the weather conditions we advise our customers to phone an hour ahead to check if their outdoor activity is……

Xcite Leisure

Latest tweets

Get your next Body Step fitness class for free!* For more information, check out our website:……

Xcite Leisure

Latest tweets

Pool closed Xcite Livingston’s Leisure pool and Teaching Pool are currently unavailable and will reopen tomorrow, S……

Xcite Leisure

Latest tweets

Simple steps to help improve your balance!… Try out LES MILLS Body Balance @ Xcite! Check……

17 Mar
Xcite Leisure

Latest tweets

NEW gym @ Xcite Bathgate opens on MONDAY! YASSSSS!! The Xcite Team are working hard so we can open the doors for th……

17 Mar
Xcite Leisure

Latest tweets

The Steam Room @ Xcite Bathgate is now working. Check out our Swim Timetables for availability.…

17 Mar
Xcite Leisure

Latest tweets

Special offer @ Xcite East Calder Hire a 3G Xcite 5z outdoor pitch on a Saturday or Sunday! Adults £20, Kids £10.……

16 Mar
Xcite Leisure

Latest tweets

Check out our weekend availability:…

16 Mar
Xcite Leisure

Latest tweets

Nine common mistakes to avoid during HIIT training… Take a look @ our fitness timetables……

16 Mar
Xcite Leisure