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  • Customer Service Assistant

    At Xcite we sometimes require flexible individuals who can be called into action at short notice!

    You'll be on standby to help during busy times and to cover holidays.

    Salary: £8.5144 per hour (Pay Award Pending)

    Hours: Casual

    Location: Various

    Closing date: Wednesday 17th April 2019 at Noon

     

    Apply online here

Job Purpose – overview
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Your role is to ensure that programmes, services and activities are supported whilst working as part of a wider team to deliver excellent customer service.


Core Accountabilities & Responsibilities

  • Set up and take down sports equipment and make sure that it is safe and well maintained
  • Deliver excellent customer service and resolve customer complaints should they arise
  • Undertake cleaning duties to ensure the highest standard of cleanliness
  • Undertake cleaning duties to the required schedule
  • Use chemical agents as directed to protect the Charity’s assets
  • Empty waste bins or similar receptacles, transporting waste material to designated collection points.
  • Process bookings and payments through cash and credit card transactions
  • Support the wider facilities team in promoting products and services
  • Maintain vending stock levels (at designated facilities)
  • Undertake general administrative tasks to support the delivery of programmes and services
  • Report and monitor defects in the Charity’s property and assets

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

Essential Qualifications, Experience and Skills

  • Demonstrate good core competencies.
  • 2 standard grades or equivalent in Mathematics and English (or similar)
  • Hold or willingness to obtain and apply knowledge/skills from Emergency First Aid qualification.
  • Suitable and sufficient face to face customer service experience, preferably in a similar role.
  • Willingness to continuously develop and attend training and development sessions in line with your personal training plan, on occasion out-with your normal hours of work, to ensure the required level of competence.

Desirable Qualifications, Experience and Skills

  • Successful study of a relevant subject at NC level or above
  • Coaching and/or sports coaching qualifications.
  • Level 2 Gym Instructor or equivalent.
  • NPLQ (Level 2)
  • First Aid at Work qualification
  • A working knowledge/willingness to learn about the Charity’s policies and procedures/products and services.

Job Dimensions

  • Taking possession of security keys to open and close the leisure centre as required.

Core organisational competencies

  • Service delivery
    Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations.
  • Honesty and integrity
    Being truthful, keeping promises and commitments and making ethical decisions.
  • Respect for equality and diversity
    Understanding others’ behaviours and culture and treating everyone fairly.
  • Personal effectiveness
    Personal responsibility for making things happen – being accountable for your own actions.

Additional information

  • This position is subject to a Protecting Vulnerable Groups (PVG) scheme check.
  • Hours will be worked on a shift rota basis and is likely to include evenings and weekend working
  • You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.

 

Latest tweets

We are looking forward to our final session with our current FFIT group tomorrow night! Last week we visited… twitter.com/i/web/status/1…

19h
WLYF

Retweeted by @XciteLeisure

Latest tweets

Thursday Meal Deals are BACK @ Xcite Bathgate! The Café will be serving Chilli with a Sweet Baked Potato today for… twitter.com/i/web/status/1…

4h
Xcite Leisure

Latest tweets

Swim Teacher Training Week will run from Mon 29 April – Sun 5 May 2019. Swimming lessons will NOT run at any Xcite… twitter.com/i/web/status/1…

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Xcite Leisure

Latest tweets

Coaching Footballers 13+ Friday 19th and Friday 26th April 10am-4pm @XciteLeisure Bathgate Book via your Scottis… twitter.com/i/web/status/1…

16 Apr
WLYF

Retweeted by @XciteLeisure

Latest tweets

Xcite Bathgate is now open as normal after the power cut earlier on this afternoon.

16 Apr
Xcite Leisure

Latest tweets

Due to a power cut Xcite Bathgate is currently closed. We have been advised by Scottish Power that it should be fix… twitter.com/i/web/status/1…

16 Apr
Xcite Leisure

Latest tweets

Xcite Bathgate is currently closed due to a power cut, we are working with our suppliers to fix the issue and open… twitter.com/i/web/status/1…

16 Apr
Xcite Leisure

Latest tweets

Our normal Kids Activity Programme will be suspended during the Easter holidays from Monday 8 April and will resume… twitter.com/i/web/status/1…

16 Apr
Xcite Leisure

Latest tweets

Instructors @ Lowport Centre took a group of 9 kids on an adventure to Loch Katrine last week as part of their East… twitter.com/i/web/status/1…

15 Apr
Xcite Leisure

Latest tweets

Supervised Softplay Cancellation @ Xcite Whitburn. Please note Supervised Softplay will be cancelled this evening from 16.00 - 19.00.

15 Apr
Xcite Leisure