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  • Casual Customer Service Assistant CSA22

    At Xcite we sometimes require flexible individuals who can be called into action at short notice!

    You'll be on standby to help during busy times to cover holidays and periods of absence across our secondary schools based in Armadale, Linlithgow & Livingston

    Closing date: 30th June 2022

    Salary: £9.90 per hour

    Hours: Casual

    Apply online here 

  • Customer Service Assistant @ Armadale Academy ADACSA14

    We are looking for a part-time Customer Service Assistants based at Armadale Academy

    Salary: £9.90 per hour

    Hours: 14 hours per week

     

    Vacancy 1

    Week 1

    Week 2

    Week 3

    Monday

    OFF

    OFF

    17.00-22.00

    Tuesday

    OFF

    OFF

    17.00-22.00

    Wednesday

    OFF

    17.00-22.00

    OFF

    Thursday

    OFF

    17.00-22.00

    OFF

    Friday

    OFF

    17.00-22.00

    OFF

    Saturday

    9.00-17.00

    OFF

    OFF

    Sunday

    9.00-17.00

    OFF

    OFF

     

    Vacancy 2

    Week 1

    Week 2

    Week 3

    Monday

    OFF

    17.00-22.00

    OFF

    Tuesday

    OFF

    17.00-22.00

    OFF

    Wednesday

    17.00-22.00

    OFF

    OFF

    Thursday

    17.00-22.00

    OFF

    OFF

    Friday

    17.00-22.00

    OFF

    OFF

    Saturday

    OFF

    OFF

    9.00-17.00

    Sunday

    OFF

    OFF

    9.00-17.00

  • Casual Customer Service Assistant @ Xcite Winchburgh CSAWBH22

    At Xcite we sometimes require flexible individuals who can be called into action at short notice!

    You'll be on standby to help during busy times to cover holidays and periods of absence across our Xcite Winchburgh venue which will include reception cover along with other help in other areas.

    Closing date: 9th September 2022

    Salary: £9.90 per hour

    Hours: Casual

    Apply online here 

  • Customer Service Assistant @ Linlithgow Academy LLACSA25.5

    Fixed Term until 31st March 2023

    Customer Service Assistant based @ Linlithgow Academy

    Closing date: 9th September 2022

    Salary: £9.90 per hour

    Hours: 25.5 hours per week

     

    Monday

    OFF

     

    Tuesday

    OFF

     

    Wednesday

    17.45-22.00

    4.25

    Thursday

    17.45-22.00

    4.25

    Friday

    14.00-22.00

    8

    Saturday

    8.45-13.15

    4.5

    Sunday

    8.45-13.15

    4.5

       

    25.5

     

    Apply online here 

Job Purpose – overview
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Your role is to ensure that programmes, services and activities are supported whilst working as part of a wider team to deliver excellent customer service.


Core Accountabilities & Responsibilities

  • Set up and take down sports equipment and make sure that it is safe and well maintained
  • Deliver excellent customer service and resolve customer complaints should they arise
  • Undertake cleaning duties to ensure the highest standard of cleanliness
  • Undertake cleaning duties to the required schedule
  • Use chemical agents as directed to protect the Charity’s assets
  • Empty waste bins or similar receptacles, transporting waste material to designated collection points.
  • Process bookings and payments through cash and credit card transactions
  • Support the wider facilities team in promoting products and services
  • Maintain vending stock levels (at designated facilities)
  • Undertake general administrative tasks to support the delivery of programmes and services
  • Report and monitor defects in the Charity’s property and assets

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

Essential Qualifications, Experience and Skills

  • Demonstrate good core competencies.
  • 2 standard grades or equivalent in Mathematics and English (or similar)
  • Hold or willingness to obtain and apply knowledge/skills from Emergency First Aid qualification.
  • Suitable and sufficient face to face customer service experience, preferably in a similar role.
  • Willingness to continuously develop and attend training and development sessions in line with your personal training plan, on occasion out-with your normal hours of work, to ensure the required level of competence.

Desirable Qualifications, Experience and Skills

  • Successful study of a relevant subject at NC level or above
  • Coaching and/or sports coaching qualifications.
  • Level 2 Gym Instructor or equivalent.
  • NPLQ (Level 2)
  • First Aid at Work qualification
  • A working knowledge/willingness to learn about the Charity’s policies and procedures/products and services.

Job Dimensions

  • Taking possession of security keys to open and close the leisure centre as required.

Core organisational competencies

  • Service delivery
    Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations.
  • Honesty and integrity
    Being truthful, keeping promises and commitments and making ethical decisions.
  • Respect for equality and diversity
    Understanding others’ behaviours and culture and treating everyone fairly.
  • Personal effectiveness
    Personal responsibility for making things happen – being accountable for your own actions.

Additional information

  • This position is subject to a Protecting Vulnerable Groups (PVG) scheme check.
  • Hours will be worked on a shift rota basis and is likely to include evenings and weekend working
  • You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.

 

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