Café Bar Assistant

Café Bar Assistant

Job Description

Core Accountabilities & Responsibilities

• Delivering excellent customer service and resolving customer complaints if they arise
• Serving food and drinks from the bar and cafe.
• Taking orders, clearing tables, washing glasses, keeping work areas clean and tidy, setting up tables, polishing glasses and cutlery, washing dishes, unloading the dishwasher, restocking food and drink, cash handling and cashing up.
• Emptying waste bins or similar receptacles, transporting waste material to designated collection points.
• Undertaking general cleaning duties to ensure the highest standard of cleanliness
• Prepare and serve a range of simple hot and cold meals, drinks, sandwiches and snacks

• Undertake routine maintenance and cleaning duties
• Actively promote and sell products and services
• Conduct stock checks and maintain accurate records
• Undertake administrative functions and maintain accurate records
• Carry out general tasks including routine maintenance and cleaning duties

• Reporting and monitoring defects in the Charity’s property and assets
• Supporting the wider facilities team in promoting products and services
• Maintaining stock levels

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

Essential Qualifications, Experience and Skills

• REHIS Elementary Food Health and Hygiene Level 2
• Basic food preparation and food assembly experience

Desirable Qualifications, Experience and Skills

• Stock management and merchandising experience
• Experience of a customer service environment
• Experience of operation of point of sales terminals and reconciliation of daily banking
• A working knowledge of Health and Safety responsibilities in a catering environment
• Highest standard of cleanliness and hygiene in and around the café and kitchen areas

Job Dimensions

• Will work in a hot kitchen environment with peak busy time
• Ability to work on your own.

Core organisational competencies

• Service delivery
  Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations.
• Honesty and integrity
  Being truthful, keeping promises and commitments and making ethical decisions.
• Respect for equality and diversity
  Understanding others’ behaviours and culture and treating everyone fairly.
• Personal effectiveness
  Personal responsibility for making things happen – being accountable for your own actions.

Additional information

• This post is subject to a Basic Disclosure Scotland check.
• Hours will be worked on a shift rota basis and will include evenings and weekend working
• You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.