All payments are required at the time of booking a pay-per-visit activity or purchasing a membership. Failure to make payment will result in the automatic cancellation of the booking or membership.
Pay-per-visit single activity booking payments are non-refundable once a booking is made and payment is received. You can transfer your pay-per-visit booking if notify us of your cancellation 24hrs prior to your activity booking start time by contact reception. Note transferred booking must be within 7 days of original booking. Holiday Activity Courses are non-refundable or transferable.
You can book 7 days in advance via the WLL Xcite App or online bookings. Simply log into your Xcite account using your PIN and ID. Members can re-book or cancel their activity under their account. Bookings can be made online up to 20 minutes before an activity starts. You can cancel a Fitness Class 1 hour prior to the class starting.
Note unless stated all bookings online are individual and you must log in under your own account to make a booking. If you are booking for your child, you must log in under their PIN and ID.
You can book 5 days in advance at Reception. Why not ask for your online PIN and ID next time you visit so you can enjoy the benefits of using WLL Xcite App. You can cancel your activity at reception prior to the activity start time – note for fitness classes 1 hour cancellation is required.
Xcite Check-in kiosk
You’ll be able to book on the day of your class at Xcite Venues at kiosk stations - available Xcite Bathgate, Craigswood, Linlithgow, Livingston, and Whitburn.
Cancellations can be made online up to 1 hours before the start time of your activity. You will be able to cancel your activity under the booking 'b' section of the WLL Xcite App. After this time you will need to contact the Xcite Venue directly to cancel before the start time. You cannot cancel by email or via our social media channels, only via your online account or contacting Reception directly.
Arriving for your activity
Please arrive 5 minutes early for your class. It is your responsibility to check-in your (or your child's) attendance at reception or kiosk and retain your receipt. Hand your receipt to your instructor on arriving at your activity. Please do not turn up to a fitness class without a receipt as this will result in non-admittance to the class. Please read our Safety Commitment and FAQs before visiting us.
If you are experiencing any problems with your login or have a query, please contact your Xcite venue reception.
For activities booked at the below venues please check to your booking confirmation correspondence for details.
Howden Park Centre
James Young High School
St Kentigern’s Academy
St Margaret’s Academy
West Calder High School