All payments are required at the time of booking pay-per-visit activity or purchasing a membership. Failure to make payment will result in the automatic cancellation of the booking or membership. Please note Xcite Memberships are currently frozen and Golf Membership is only available at Polkemmet Golf and Driving Range. Pay-per-visit is available at both Polkemmet and Xcite Bathgate.
Pay-per-visit booking payments are non-refundable once a booking is made and payment is received. Pay-per-visit cannot transfer bookings. For Golf Membership terms and conditions read more here.
Tee-times must be booked in advance on our online booking system and can be booked 7 days in advance - find out more here. Booked Tee-times are non-transferable.
You must check in at reception before play - this is located within the Visitor Centre at Polkemmet and the Golf Hut at the 1st tee at Xcite Bathgate.
Please take the time to read through our golf guidelines before visiting us. This is to ensure the safety of you, otters golfers and our staff. Follow the signs around the course and driving range at all times.
Cancellations – Polkemmet Golf Members
Cancellations can be made online up to 2 hours before booked tee-time for Golf Members at Polkemmet Golf or Driving Range only. You can make cancellation under 'your bookings' section on the WLL Xcite App under Polkemmet Golf and Driving Range club or on the website here. It is unlikely that we are able to take cancellation over the phone at reception, T:01501 743905, during busy periods. You cannot cancel by email or via our social media channels.
Please note a No Show £2.00 penalty fee will occur on your account if you do not attend a booked tee-time which you booked and have not cancelled. As per golf guidelines you must check-in at reception on arrival.
Why we have a No Show £2.00 penalty fee?
To help discourage non-attendance without cancellation we have a no show penalty fee of £2.00 per tee-time members policy. If you book a tee-time and do not attend without cancelling your booking a £2.00 charge will occur on your membership account. You'll receive an email notifying you of the fee and instructions on how to pay. Until the fee is paid you will lose your membership entitlement and will be charged for activities you attend until the no show £2.00 penalty fee is paid. The penalty fee can be paid online or at Polkemmet Golf and Driving Range. This fee will only be applicable to monthly and annual paying members.
To avoid obtaining a penalty fee please cancel any class bookings please make sure you cancel in advance and within the stated time limits.