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Xcite Activities

Online Payments

All payments are required at the time of booking pay-per-visit activity or purchasing a membership. Failure to make payment will result in the automatic cancellation of the booking or membership.

Refund Policy

Pay-per-visit booking payments are non-refundable once a booking is made and payment is received.

Xcite Membership, on date of joining, carries a 10 day money back guarantee. After the 10 day period membership payments are non-refundable. The 10 day period is counted from the joining date.

Xcite Fitness Class/Gym Class/Sports/Kids Activities Bookings 

Online

You can book 7 days in advance using our free WLL Xcite App. Simply log into your Xcite account using your PIN and ID. You can also manage your class bookings, allowing you to re-book or cancel your fitness class. You can book online up to 30 minutes before a class starts. You can cancel an Xcite Class online 20mins prior to the class starting. 

Reception

You can book 5 days in advance at Reception. Why not ask for your online PIN and ID next time you visit so you can enjoy the benefits of using WLL Xcite App. You can cancel your class at reception prior to the Xcite class starting. 

Xcite Check-in kiosk

You’ll be able to book on the day of your class at Xcite Venues at kiosk stations - available Xcite Bathgate, Craigswood, Linlithgow and Whitburn. 

Cancellations

Cancellations can be made online up to 20 minutes before the start time of an Xcite class. You will be able to cancel your activity under the booking 'b' section of the WLL Xcite App. After this time you will need to contact the Xcite Venue directly to cancel the class before the start time. You cannot cancel by email or via our social media channels, only via your online account or contacting Reception directly.

Please note a No Show £2.00 penalty fee will occur on your account if you do not attend a booked class which you booked and have not cancelled. 

Why we have a No Show £2.00 penalty fee?

To help discourage non-attendance without cancellation we have a no show penalty fee of £2.00 per class to Xcite members policy. If you book a class and do not attend without cancelling your booking a £2.00 charge will occur on your membership account. You'll receive an email notifying you of the fee and instructions on how to pay. Until the fee is paid you will lose your membership entitlement and will be charged for activities you attend until the no show £2.00 penalty fee is paid. The penalty fee can be paid online or at any Xcite Venue. This fee will only be applicable to monthly and annual paying members.

To avoid obtaining a penalty fee please cancel any class bookings please make sure you cancel in advance and within the stated time limits. 

Waiting List

A waiting list will run for all full fitness classes. Any available spaces arising, due to cancellation, will be emailed to the whole waiting list giving those on the list the opportunity to book the class. Our system will automatically check once a day for cancelled class spaces and email to the waiting list. Please make sure you have 'opt in' on your account perferences to receive these emails. 

Arriving for your class

Please arrive 5 minutes early for your class. It is your responsibility to check-in your attendance at reception or kiosk and retain your receipt. Hand your receipt to your instructor on arriving at your class. Please do not turn up to a class without a receipt as this will result in non-admittance to the class.

Troubleshooting

If you are experiencing any problems with your login or have a query please contact your Xcite venue reception.

WLL Activities

For activities booked at the below venues please check to your booking confirmation correspondence for details. 

The Low Port Centre

Howden Park Centre 

Polkemmet Golf and Driving Range 

Deans CHS 

Inveralmond CHS 

Armadale Academy

James Young High School

St Kentigern’s Academy

St Margaret’s Academy

Linlithgow Academy

West Calder High School

 

Latest tweets

Class change @ Xcite Craigswood: Body Balance @ 18.30 on Friday 22 February will run as PiYo for this week only.

2h
Xcite Leisure

Latest tweets

Class cancellation @ Xcite Craigswood: RPM @ 09:30 is cancelled tomorrow (Thursday 21 February) for this week only.

2h
Xcite Leisure

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JOIN OUR TEAM! Check out our website for our various job vacancies. Apply online now – we would love to hear from… twitter.com/i/web/status/1…

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You may remember that in December we held a collection for @TheSchoolBankWL. Since this collection we have became… twitter.com/i/web/status/1…

15 Feb
WLYF

Retweeted by @XciteLeisure

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Giving young players the best start in football 🤠⚽️ Tall & Tiny today 4-5pm@XciteLeisuree East Calder https://t.co/4MBMijDn5l

19 Feb
Tall & Tiny Footballers

Retweeted by @XciteLeisure

Latest tweets

Our booking system is now working. The quickest and easiest way to book an Xcite Activity is via the Xcite WLL Ap… twitter.com/i/web/status/1…

19 Feb
Xcite Leisure

Latest tweets

We are currently experiencing technical issues with our booking system. We will update our social media platforms w… twitter.com/i/web/status/1…

19 Feb
Xcite Leisure

Latest tweets

@KTLenor Hi, we are experiencing some technical issues at the moment. We should be back up and running shortly. Thanks.

19 Feb
Xcite Leisure

Latest tweets

British Cycling Mountain Bike Leadership courses for 2019 @ The Low Port Centre! Find out more about the course –… twitter.com/i/web/status/1…

18 Feb
Xcite Leisure

Latest tweets

Class change @ Xcite Armadale: Xcite Aqua on Tuesday mornings will now run from 09:30 - 10:30 instead of 10:30 - 1… twitter.com/i/web/status/1…

18 Feb
Xcite Leisure