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All activities must be pre-booked before you visit us! 
Check out our latest updates to find out more about visiting us and how to book as we count down to opening on Monday 14 September.
All Reception Lines open tomorrow - for details see here
Our Membership Enquiry Line is now open - find out how to contact us.
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Please check out our safety statement before visiting us! 

What hygiene measures are in place?

Let's get into a routine and keep it pristine!

Please use the hand sanitiser provided throughout our venues. Hygiene stations are available in all areas so you can wipe down kit before and after use. Cleaning slots have been timetabled between sessions and we will be using Electrostatic cleaning system a part of our hygiene programme.

What social distancing measures are in place?

All areas have been reviewed and measured in line with guidelines to allow for safe spacing in all areas of our venues. Please follow our health and safety information signage throughout our buildings. There are limited numbers in all our activities and all activities have to be pre-booked so we can manage capactiy at all times.  

Have the opening hours changed?

Venue opening hours remain the same but all activities must be pre-booked before visiting. 

Will there be access to toilet facilities?

Yes, with social distancing measures in place.

Can I use the changing facilities?

Dryside changing rooms will only be available for access to lockers, showers will not be available. For wetside change room details please see Swimming FAQs.

Can I bring a workout towel?

No, disposable paper towels will be available.

Do I need to book my activity in advance?

Yes, all customer will be required to pre-book their activity session online. And out more here.

Do want to make changes to my membership?

Our Membership Enquiry Team will be available from Monday 3 September, find out more here.

What should I bring with me?

  • Come exercise ready for your activity.
  • Dryside changing rooms will only be available for access to lockers, showers will not be available. For wetside change room details see more here.
  • Bring your own water, water fountains will not be available. Water is also available at our vending machines and cafes.
  • Bring your own yoga mat/block.
  • Bring your own Racquet, Golf Clubs etc - equipment hire is not available at this time. 
  • Remember your Xcite card to check in for you activity.
  • Bring your smart phone to use The My wellness app for your gym workout.
  • Any payments made should be contactless. 

Do I need to wear face mask?

In line with Scottish Government guidelines we ask customers to wear a face covering when entering and leaving the building, in our corridors and cafe areas. You will be able to remove your face covering when you arrive at your chosen activity. 

Will there be access to toilet facilities?

Yes, with social distancing measures in place.

When should I arrive for my activity? 

You should arrive no earlier than 5 minutes before the start of your activity. 

What happens when I get to the venue? 

Please follow the safety and directional signage at all times. A member of the Xcite Team will be available to meet and greet you at the entrance area and assist you with your visit. Check in at reception or on the kiosk as normal using your card or key fob. This will also record your visit and details for track and trace. Once your attendance has been recorded you can then make your way to your booked activity. 

I've lost my Xcite Card

Let reception know on your first visit and a member of the team will be able to issue you a new one. 

Please check our FAQs before visiting us:

How to book 

Gym

Fitness Classes

Virtual Fitness Classes

Swimming

Learn 2 Swim

Kids Activities  

Sports

Membership

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