Please check out our safety committment before visiting us!
Before you visit your local venue, there are a couple of things you need to know, please click here for more info.
Do I need to book my activity in advance?
Yes, all customer will be required to pre-book their activity session online. Find out more here.
Can I train with my friends?
Yes, but social distancing should be adhered too.
Will Gym Instructors be available to support me if I require help?
Yes, the gym team will be available to assist. Feel Well programme reviews are still available and videos of our Xcite Options are on our website (coming soon).
How do I book an appointment with the gym team?
You can book a phone consultation or a ‘face to face' Feel Well review. The quickest and easiest way to do this is via the WLL Xcite App or online. Find out how to book here.
I have lost my key for the gym
We recommend you download the My Wellness App to access your gym workout. You can alternatively purchase a band from Reception.
Will all gym kit be available to use?
The majority of gym kit will be available and spaced out to meet guidelines. We have protective screens install between our cardio kit. If you cannot find a piece of kit then please speak to the Xcite Team who will be able to provide you with an alternative exercise.
How do I download the My Wellness App?
Before downloading the My Wellness app please ensure you have created a My Wellness account. If you are a current member please speak with a member of the gym team who can inform you how to do this. If you are a new member, you can register at www.mywellness.com and then download the My Wellness app from your app store.
Is there any support for using the My Wellness App?
We have a tutorial video on the mywellness app that can be found here. Our gym team are also on hand to assist you.
Can my personalised gym programme be updated?
You can book a phone consultation or a ‘face to face' Feel Well review. The quickest and easiest way to do this is via the WLL Xcite App or on our website. Find out how to book here.
Can I still receive a health MOT (Tanita)?
Yes, the Tanita is still available to use. Please speak to the Gym team when you visit for more details.
How to I access Xcite Options?
We'll be releasing 7 Xcite Options videos on our website when we open for you to access.
My medical history has changed since the last time I used the gym. What should I do?
If your medical history has changed since your last gym visit, please book in for a either a phone consultation appointment or face to face Feel Well review with a member of our gym team. Find out how to book here.