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Customer Update 25/10/21:
Please note, the steam room @ Xcite Armadale is currently closed. The sauna is still available and can be booked online or at site. 
Beyond Level 0 is here: Click here for more info on all things Xcite including soft play, sauna & steam rooms, gym screens, fitness classes and much more.
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Job Purpose – overview
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Your role as a Children’s Play Assistant is to ensure the safety and security of children in the soft play area whilst working as part of a wider team to deliver excellent customer service.

Core Accountabilities & Responsibilities

  • Supervise young children in a safe and secure environment.
  • Stop behaviour which could be dangerous
  • Respond quickly in emergency situations
  • Deliver excellent customer service and resolve customer complaints should they arise
  • Devise and participate in children's fun activities.
  • Undertake general administrative tasks to support the delivery of programmes and services
  • Conduct general routine maintenance and cleaning duties around the children’s play area to ensure it meets the required standards of cleanliness, security, and Health and Safety.
  • Process bookings and payments through cash and credit card transactions
  • Support the wider facilities team in promoting products and services
  • Promote products and services to customers and visitors

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

Essential Qualifications, Experience and Skills

  • Demonstrate good core competencies.
  • 2 standard grades or equivalent in Mathematics and English (or similar)
  • Suitable and sufficient face to face customer service experience, preferably working with children
  • Hold or willingness to obtain and apply knowledge/skills from Emergency First Aid qualification.
  • Hold or willingness to obtain, update and apply knowledge/skills from automated external defibrillator (AED) qualification.
  • Willingness to continuously develop and attend training and development sessions in line with your personal training plan, on occasion out-with your normal hours of work, to ensure the required level of competence.

Desirable Qualifications, Experience and Skills

  • Have obtained or working towards a S/NVQ Level 2 in Early Years Care and Education or equivalent
  • Successful study of a relevant subject at NC level or above
  • A working knowledge Health and Safety responsibilities, particularly in a children’s play area
  • A working knowledge/willingness to learn about the Charity’s policies and procedures/products and services.

Job Dimensions

  • Possession of security keys to open and close the leisure centre as required

Core organisational competencies

  • Service delivery
    Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations.
  • Honesty and integrity
    Being truthful, keeping promises and commitments and making ethical decisions.
  • Respect for equality and diversity
    Understanding others’ behaviours and culture and treating everyone fairly.
  • Personal effectiveness
    Personal responsibility for making things happen – being accountable for your own actions.

Additional information

  • This post is subject to a PVG disclosure check.
  • Hours will be worked on a shift rota basis and is likely to include evenings and weekend working
  • You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.

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