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Xcite, West Lothian Leisure, is proud to announce that it has won Gold at the 2021 UK Member Experience Awards, improving from last year’s award where they won Silver.

Not only did West Lothian Leisure receive a Gold medal award, Broxburn Swimming Pool was awarded the “Best Swimming Pool Member Experience in the UK” for the third time in 4 years.

The Member Experience Awards recognises and rewards leisure, health and fitness operators for their outstanding customer service throughout the year, with results being measured from customer feedback after visiting venues and taking part in activities.

West Lothian Leisure was the only Sport and Leisure Trust in Scotland to scoop awards.

Tim Dent, Chief Executive of West Lothian Leisure said:

“After the difficult couple of years we have all faced, it is a great achievement for the team to be rewarded for their efforts. To have improved from our 2020 Silver award to Gold is a testament to our workforce who deliver exceptional customer service and experiences on a continual basis. To achieve this in a normal year would be fantastic – to do it during a pandemic is remarkable!

We would like to thank all our customers for their ongoing support and feedback and look forward to continuing to meet and exceed their expectations in 2022”

Find out more about the Member Experience Awards here.