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West Lothian Leisure is delighted to announce it has received Silver at the 2020 TRP Members Experience Awards!

As well as the Silver award, it is the best assessed operator in Scotland and 6th in the whole of the UK! Xcite Broxburn Pool also won ‘Best Swimming Pool Member Experience’. This is a fantastic achievement during a very challenging 2020. The Members Experience Awards recognise operators in the commercial, public, and not for profit sectors across the UK. The results are measured from customer feedback completed after visiting their venue and services.

"This is a great achievement and a welcome boost for the staff for all their efforts during a very difficult year. It’s fantastic to be best assessed in Scotland, but most rewarding to know customers value our commitment and we’re getting things right! We’d like to thank all our customers for their support, it’s down to your feedback that helps us improve and adapt." Tim Dent, CEO

Mark Lewis at TRP said 2020 was, for obvious reasons, an exceptionally challenging year so it is a testament to the hard work and dedication of the WLL team that they were still able to delight their members with their service delivery during this challenging period and take home the title of Scottish operator of the year. A particularly big congratulations goes to the Broxburn Swimming Pool team for reclaiming their ‘Best Swimming Pool Member Experience’ crown first won in 2018.


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