After feedback from our members, we have been busy behind the scenes making your booking experience smoother, fairer, and just that little bit smarter… and we’re excited to share what’s new!
Waiting Lists Are Here!
Missed out on booking a Group Fitness Class? Don’t worry you can now join the Waiting List on the Xcite App. This option will be available from the 1st October and onwards.
When the last space in the class is filled you will immediately be able to join the waiting list. When a space becomes available, everyone on the waiting list will get an App Notification letting them know there is a space available.
Please be aware spaces on the waiting list are allocated by fastest finger first so keep your notifications turned on!
No-Show Penalties for Group Fitness Classes, Health and Wellbeing Classes & Booked Activity
We’ve received feedback from members who have been unable to book Group Fitness/ Health and Wellbeing classes or activities that appear full, only for spaces to go unused due to late cancellations or no-shows.
To help make more spaces available and give more members the opportunity to take part, we’re introducing Booking Reminder App Notifications and re-introducing No-Show fees to group fitness classes, booked activity and introducing them to Health and Wellbeing Classes.
No-show penalties will apply to members who do not attend a class/ activity they have booked, or who cancel their place within 2 hours of the class start time. The penalty will be £2.50 per class. If you have a fee on your account you will pay non member prices for any future bookings until this fee is resolved.
These changes will come into effect for all classes taking place from 1st October onwards. You can view our full booking terms and conditions here.
What you need to do?
· If you already have the Xcite app, you’re all set just make sure your notifications are turned ON. If not, we recommend downloading it here, as it’s the easiest way to manage your bookings and stay updated.
· When attending your group fitness class or booked activity, please ensure you swipe your card at reception or easy access gates to ensure your attendance is logged.
· If unable to attend your booked group fitness class or activity, please ensure you cancel it via the app (prior to 2 hours before or if within 2 hours calling the venue directly).
We look forward to seeing you enjoying your health and fitness activities !
