Job Reference:
CSCCSA13.5
Hours Of Work:
Working every Friday in the Nourish Café from 09:30am - 15:30pm (6 hours) with an additional 7.5 hours to be worked throughout the week or weekend as agreed in advance with your manager in the role of Customer Service Assistant depending upon business needs.
We’re looking for someone with good availability including weekdays and weekends who is reliable, adaptable and happy to support across different areas of the venue.
Additional hours may be available or required to meet the needs of the venue to help cover for absences and events.
Benefits:
Salary:
£13.45 per hour
Are you passionate about delivering outstanding customer service? Do you enjoy engaging with people of all ages and abilities and thrive in a vibrant, sports & fitness setting? If so, we’d love for you to join our team as a Customer Service Assistant at Xcite Craigswood!
In this role, you’ll be at the heart of our operation, welcoming members and guests, providing exceptional service, and ensuring everyone enjoys a first-class experience. You’ll bring enthusiasm, flexibility, and a proactive approach to supporting the team and assisting with a variety of tasks. We are looking for a proactive and versatile team player - an all-rounder who is happy to support across all areas of the venue. This includes providing cover in both the Nourish Café and Reception areas when required, ensuring a seamless experience for our customers throughout the building. Flexibility and a willingness to get involved wherever needed are essential.
Working within the leisure centre and surrounding outdoor areas, you will help maintain cleanliness and ensure that our facility is safe, well-maintained, and ready for customer use.
This is a fantastic opportunity for someone who loves sport and leisure, takes pride in creating positive customer experiences, and enjoys being part of a lively and supportive environment.
Welcome and assist customers in a friendly and professional manner
Prepare and serve a range of simple hot and cold meals, drinks, sandwiches and snacks
Handle customer enquiries, providing accurate information about our services and facilities
Ensure all business areas are clean, organised, and well-stocked with essential items
Provide general assistance and ensure a positive experience for all visitors
Work alongside a dedicated team to maintain high standards of customer care
Deliver building tours and discuss membership options with new visitors
Set up and take down sports equipment for various activities and classes
Carry out regular cleaning duties to maintain hygiene and presentation standards
Deliver excellent customer service by assisting with enquiries and promoting centre services
Support different areas of the facility, including Reception and Café, as required
Ensure all health and safety guidelines are followed at all times
Click here to view the full Job Description
