Our Reward & Recognition scheme is about celebrating those moments where someone has gone above and beyond — showing initiative, care, teamwork or leadership that makes a real difference to others. We’re looking for examples that highlight how a colleague has exceeded expectations, beyond their day-to-day role.
The best practice examples below show what a strong nomination looks like and how small actions can have a big impact.
A colleague was nominated who showed exceptional initiative and teamwork while supporting the setup and delivery of a large event.
Ahead of the event, they proactively arranged transport and collection of equipment from another site, significantly reducing pressure on the rest of the team. On the day itself, they supported with setting up equipment and ensuring the space was fully prepared on time.
After their shift had officially ended, they chose to stay on to help safely store equipment and carry out final checks, regularly checking in to ensure nothing was missed. Their willingness to take responsibility, support others, and see the task through from start to finish made a real difference to the success of the event.
Why this is strong: shows initiative, ownership and teamwork.
A colleague who consistently goes above and beyond, particularly during a challenging period for the team.
During a staffing gap, they voluntarily took on additional responsibility across more than one area while still providing ongoing support and guidance to colleagues. They also regularly assisted other teams, helping to ensure smooth operations across the wider venue.
In addition, they proactively developed a new partnership that brought increased activity and long-term benefit to the organisation. Despite increased pressure, they remained positive, approachable, and supportive, helping to maintain morale. Their contribution has had a lasting impact and has gone well beyond what would normally be expected in their role.
Why this is strong: highlights leadership, problem-solving, business impact, and attitude during pressure.
A colleague was nominated for their exceptional customer service during a period of change.
They took the time to patiently support customers who were struggling with a new system, never rushing interactions and adapting their approach to suit different levels of confidence and ability. On many occasions, they spent extended periods ensuring customers fully understood the process and felt comfortable before leaving.
Their empathy, clear communication, and genuine commitment to helping others turned a potentially frustrating experience into a positive one for many customers.
Why this is strong: shows empathy, time investment, and customer-first behaviour beyond basic service.
