If you would like to submit a request to freeze your membership, please complete this short online form at home and we’ll get back in touch.
Note all freeze requests are reviewed individually and we may request further info to be able to apply a freeze to your account.
Due to the move to Beyond Level 0 from Monday 9 August only the following options are available for freezing your account:
- Health Issues
We will consider exceptional circumstances and ask you to give more details within the form when completing.
The Xcite Team :)
***Please note the cut-off date to freeze your membership for any calendar month is the 21st. ***