Duty Supervisor at Schools Estate, 15 hours per week flexible

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

We pride ourselves on providing a welcoming and inclusive environment for all our members and visitors and our facilities offers a wide range of activities and services, including state-of-the-art gyms, swimming pools, award winning learn to swim programmes, fitness classes, golf, cafés, soft play, sports arenas, and racquet sports to name but a few.

We’re looking for an enthusiastic and motivated part-time Duty Supervisor to join our Schools Team. You’ll work across our venues, playing a key role in ensuring everything runs smoothly and consistently for our customers and staff. This is a fantastic opportunity for someone ready to take the next step into a supervisory role within the leisure sector, or for an experienced supervisor or manager looking to bring their skills into the leisure industry.

With state-of-the-art gyms, group fitness classes, swimming pools, sports halls and football pitches, alongside community access, we also manage bookings and hire of the school’s excellent sports facilities. 

Role Overview:

As a Duty Supervisor working with the Duty Manager, you will oversee the daily operations of the venue, ensuring a safe, welcoming, and efficient environment for all customers. You will be responsible for supervising staff, safety checks, managing customer inquiries, handling health and safety protocols, and ensuring that all activities and facilities are running smoothly.

Key Responsibilities:

• Supervise and manage the team, ensuring high standards of service and customer care.
• Oversee the day-to-day operations of the facility, including poolside supervision, fitness areas, and activity spaces.
• Ensure adherence to health and safety regulations, carrying out regular risk assessments and ensuring the facility is fully compliant.
• Handle customer queries, complaints, and requests in a professional and timely manner.
• Assist with staff training and development, ensuring all staff members are equipped with the knowledge and skills required.
• Monitor facility maintenance, ensuring equipment and areas are clean, safe, and well-maintained.
• Support in the preparation and execution of events and activities held at the leisure centre.
• Ensure a high level of customer satisfaction by promoting a positive and friendly atmosphere.

Key Requirements:

• Previous experience in a supervisory or leadership role within a leisure centre or similar environment is desirable.
• Strong understanding of health and safety protocols in a public facility.
• Excellent communication and customer service skills.
• Ability to manage and motivate a team, ensuring efficient operations.
• First Aid and/or Lifeguard qualification (preferred, but training can be provided).
• Flexibility to work shifts, including evenings, weekends, and holidays as required.
• A passion for fitness, sport, and recreation is desirable.

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