Duty Manager

About Us:

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

We pride ourselves on providing a welcoming and inclusive environment for all our members and visitors and our facilities offers a wide range of activities and services, including state-of-the-art gyms, swimming pools, award winning learn to swim programmes, fitness classes, golf, cafés, soft play, sports arenas, and racquet sports to name but a few.

Are you passionate about community wellbeing, customer service, and creating safe, welcoming leisure environments? We are looking for an enthusiastic and proactive Duty Manager to support the day-to-day operation of our leisure facilities based within our community high schools in Livingston.

About the Role

As a Duty Manager, you will play a key role in ensuring the smooth, safe, and efficient running of our swimming pools, leisure areas, sports halls, fitness spaces and outdoor pitches. You will act as the first point of contact for customers, manage staff, and help deliver an exceptional experience for all our customers.

Key Responsibilities

• Oversee daily operations of the leisure facilities and take
• Ensure a safe environment by applying health & safety procedures and completing facility checks
• Lead, support, and motivate the team
• Provide excellent customer service and deal with queries or issues promptly
• Assist with bookings, events, and activity scheduling
• Ensure equipment is set up properly and the site remains clean and organised

About You

We’re looking for someone who is:

• Confident, friendly, and customer-focused
• Has a minimum of 1-2 years supervisory experience and can manage and motivate a team
• Organised and capable of taking initiative
• Strong administrator who can prioritise their workload
• Able to remain calm under pressure and solve problems quickly
• Experienced in leisure, sports, or facility management (desirable)
• Qualified with a First Aid certificate or willingness to achieve
• Qualified pool lifeguard with a current NPLQ or willingness to achieve
• Flexible and willing to work evenings/weekends as part of the rota