Customer Service Assistant at Xcite Bathgate - 31.5 hours

Are you passionate about delivering outstanding customer service?  Do you enjoy engaging with people of all ages and abilities and thrive in a vibrant, sports & fitness setting?  If so, we’d love for you to join our team as a Customer Service Assistant at Xcite Bathgate!

In this role, you’ll be at the heart of our operation, welcoming members and guests, providing exceptional service, and ensuring everyone enjoys a first-class experience. You’ll bring enthusiasm, flexibility, and a proactive approach to supporting the team and assisting with a variety of tasks.

Working within the leisure centre and surrounding outdoor areas to maintain cleanliness and ensure pitches are safe, well-maintained, and ready for customer use.

This is a fantastic opportunity for someone who loves sport and leisure, takes pride in creating positive customer experiences, and enjoys being part of a lively and supportive environment.

Job Purpose – overview:

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity.  It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices.  We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Key Responsibilities:

• Welcome and assist customers in a friendly and professional manner
• Handle customer enquiries, providing accurate information about our services and facilities
• Ensure the business areas are clean, organised, and well-stocked with essential items
• Provide general assistance and ensure a positive experience for all visitors
• Work alongside a dedicated team to maintain high standards of customer care
• Deliver building tours and discuss membership options to new visitors
• Setting up and taking down sports equipment for various activities and classes
• Carrying out regular cleaning duties to maintain hygiene and presentation standards
• Delivering excellent customer service by assisting with enquiries and promoting centre services
• Ensuring all health and safety guidelines are followed at all times

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