Phase 1 of the upgrade involves essential work on our back-end systems. While we’ve done our best to minimise disruption, please be aware there will be service interruptions between Monday 8th – Friday 12th September. See below table for details:
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DATE
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WHAT TO EXPECT
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Sunday 7th September (9pm)
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Online booking and online joining will be switched off at 9pm.
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Monday 8th & Tuesday 9th September
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Same-day activity bookings are still available in person via the Xcite reception desks only.
Pay-per-visit activities are still available - payment by cash or card at reception.
No future bookings will be available for any activity.
Online joining and new membership sign-ups will be unavailable.
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Wednesday 10th September
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Full system outage. Our timetables will run as normal, but no bookings or pre-bookings can be made on this day.
Pay-per-visit activities are still available – payment by cash or card at reception.
Online joining and new membership sign ups are unavailable.
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Thursday 11th / Friday 12th September
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We are hoping to have normal services returning on Thursday 11th or Friday 12th. We’ll update our website and Facebook channel once everything is back up and running.
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If you’d like to pre-book any activities for 8th – 12th September, please make your bookings before 9pm on Sunday 7th September.
These initial upgrades won’t bring immediate changes you can see, but they are laying the foundation for bigger improvements arriving later this autumn.
We appreciate your patience and understanding while we make these changes to improve your Xcite experience. If you have any questions, please contact your nearest Xcite reception. [Click here for details].
