Duty Supervisor at Xcite Linlithgow

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

We pride ourselves on providing a welcoming and inclusive environment for all our members and visitors and our facilities offers a wide range of activities and services, including state-of-the-art gyms, swimming pools, award winning learn to swim programmes, fitness classes, golf, cafés, soft play, sports arenas, and racquet sports to name but a few.

We are looking to recruit an enthusiastic Duty Supervisor to join our team at Xcite Linlithgow. This is a fantastic opportunity for someone who is looking to take the next step in their leisure career into a supervisory role or with previous management experience.

Role Overview:

As a Duty Supervisor working with the Duty Manager, you will oversee the daily operations of the facility, ensuring a safe, welcoming, and efficient environment for all customers. You will be responsible for supervising staff, managing customer inquiries, handling health and safety protocols, and ensuring that all activities and facilities are running smoothly.

Key Responsibilities:

• Supervise and manage the team, ensuring high standards of service and customer care.
• Oversee the day-to-day operations of the facility, including poolside supervision, fitness areas, and activity spaces.
• Ensure adherence to health and safety regulations, carrying out regular risk assessments and ensuring the facility is fully compliant.
• Handle customer queries, complaints, and requests in a professional and timely manner.
• Assist with staff training and development, ensuring all staff members are equipped with the knowledge and skills required.
• Monitor facility maintenance, ensuring equipment and areas are clean, safe, and well-maintained.
• Support in the preparation and execution of events and activities held at the leisure centre.
• Ensure a high level of customer satisfaction by promoting a positive and friendly atmosphere.

Key Requirements:

• Previous experience in a supervisory or leadership role within a leisure centre or similar environment is desirable.
• Pool plant, or pool operations would be a distinct advantage.
• Strong understanding of health and safety protocols in a public facility.
• Excellent communication and customer service skills.
• Ability to manage and motivate a team, ensuring efficient operations.
• First Aid and/or Lifeguard qualification (preferred, but training can be provided).
• Flexibility to work shifts, including evenings, weekends, and holidays as required.
• A passion for fitness, sport, and recreation is desirable.

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