Important updates to Existing Xcite Membership!
As we get ready to open on Monday 14 September we want to keep you updated on your Xcite Membership so you’re ready to jump in!
You’re in the VIP*
Firstly, we’d like to thank you for supporting Xcite. By remaining a member we can continue to deliver an award winning service that helps you and the local community stay healthy.
We’d like to show our gratitude by automatically giving all our current Members* VIP status!
VIP gives you...
- Exclusive offers & discounts
- Exclusive access to events
- No payment in September
- Price freeze for 12 months
As a VIP member you’ll enjoy the rest of September for free with your first direct debit payment due on 1st October 2020. If you are an Annual Member we’ll extend the expiry date on your Annual Membership so you will not lose out on any months missed due to the closure.
If you don’t feel quite ready to come back yet then talk to us. You can contact us via our Membership Enquiry Team.
Thank you to all our awesome donating members for your support while we have been closed by donating your membership direct debit payment! As well as VIP status we're working on a special event to invite our Donating Members to thank you in person for your support and to celebrate how awesome you are! We'll be in touch shortly with the details :) As a Donating VIP member we'll be giving you October for free with your next direct debit payment due on 1st November 2020. We are sorry we unable to update our system to process this for September but hope this will help make it up to you as you get free use for a full month.
Membership Enquiry Team
Our Membership Enquiry Line is now open. Find out more here about how you can contact us.
Pre-book your workouts
Secure your space with our 7 day advance bookings. Our booking service will be available from Monday 7 September for the majority of our activities via the WLL Xcite App or website. You must book your activity before you visit us. From the 7th September our system will release bookings day-by-day, giving all our customers the opportunity to book in for their first week back. Find out more here.
Let's get into the routine and keep it pristine
We’ve made significant improvements and changes to our Learn 2 Swim programme to meet new guidelines. Pools will be exclusive to lessons during Learn 2 Swim sessions. We have also taken into account your feedback from our Learn 2 Swim survey. All customers will be given the opportunity to select their preferred day, time and venue. You can view our lesson availability and complete a booking form on our website find out more here.
Our Kids programme is under review and we’ll be releasing more info on our website when this is finalised. Bookings for our sports and swim activities will be available on our WLL Xcite App and website. Teentone can be booked online as a gym session under Junior Membership or Pay-per-visit.
Keep up-to-date with the latest news
The quickest way for us to share info with you about your membership and our services is via email. It would be great if you could let us know your details through our enquiry team or at reception on your next visit. You can also follow us on social media @xciteleisure or on our website. If you have already contacted us recently with regard to your membership then this will be in process and you do not need to contact us again.
Reasons why you may have not received an email
- Check your junk mail in your inbox - sometimes our emails end up here - this is out with our control.
- Check we have your up-to-date email details at reception on your next visit or by giving us a call.
- Log into your online account and opt in to be contacted by email under preferences.
- If you have checked above and still are not received emails please submit and alternative email address. Some servers will not accept our emails and this is outwith our control.
- If you have unsubscribed to our emails you will not receive our updates.
*VIP status is only available to members who joined prior to our closure on 21 March 2020. VIP is not available to new members.