Latest Update - 19/11/20
The Scottish Government announced on Tuesday that West Lothian will enter into Tier 4 restrictions for 3 weeks from Friday 20 November.
In line with Tier 4 guidelines, we are unable to provide our onsite services during this time and all our Xcite venues will close from 6.00pm on Friday 20 November.
Please take the time to read through our updated information below.
Your Xcite membership
We have sent all our Xcite Members an email update (19/11/20) - please check your inbox (and Junk box). If you haven't received it don't worry all the info you need to know is below!
Direct Debit Members
While we are closed please be assured that you do not need to do anything as your membership will automatically be frozen with immediate effect. We will add on 10 days to your membership when we re-open.
While we are closed please be assured that you do not need to do anything as your membership will automatically be frozen with immediate effect and no payments taken until further notice. We will extend the expiry date on your membership for time missed when we re-open.
We will be in touch with members with an update on Wednesday 9 December after the next Scottish Government announcement update on the current Tier 4 in place for West Lothian.
Xcite ActivitiesXcite Online Fitness Classes
Due to the popularity and fantastic feedback from our freshly launched Xcite Online fitness classes we are ecstatic that we can continue to run the programme!
If you've already signed up and enjoying live streaming we have sent you an email (20/11/20) on how to continue to access the system - keep an eye on your inbox (and junk box)!
If you've yet to jump into our timetable and train with Xcite Team via the wonders of technology get in touch with us asap here and we will make arrangements to keep your membership active and process your December payment.
Alternative you can dip your toe in and pay-per-class at £4.99 each!
The golf facilities will remain open at Polkemmet Golf and Driving Range with 4 ball option (max 2 households) available for the course.
Polkemmet is not included in any Xcite membership but is bookable on a pay-per-play basis. For info and opening hours read more here. Note planned maintenance works is due to be completed for 23 November - 1 December which will effect opening times.
The Golf Course at Xcite Bathgate will be unmanned and no bookings will be available.
As always we encourage customer to follow latest Scottish Government guidelines and travel restrictions at all times.
Our outdoor sports facilities will be closed to the public. We will contact Community Clubs directly to discuss access for professional and under 12yrs club bookings.
All Xcite Kids Coached sessions, including Swimming Lessons, Gymnastics and Football will be suspended until January 2021 and we'll release an update in December. Learn 2 Swim Subscriptions will automatically be frozen during this time.
As our Xcite venues will be closed all remaining activities will be unavailable in line with Scottish Government Guidelines.
Xcite Receptions, including their phone lines will be closed from Friday 20 November at 6.00pm.
Our current activities will be available until 6.00pm on Friday 20 November when all Xcite venues will close.
Online web and App bookings will be made offline from Friday 6.00pm November. We'll release an update on 9 December 2020 on advance bookings for re-opening.
We have been overwhelmed with your support and comments since we re-opened back in September!
To make sure you are ready to come back when we can re-open our doors we want to continue to make improvements!
It would mean a lot to all the Xcite Team if you could take a few minutes to complete a short survey with your feedback here. It really does make all the difference!
What happens next?
We plan to release an update on Wednesday 9 December after the next Scottish Government announcement update on the current Tier 4 in place for West Lothian. As always we'll monitor any changes and continue to follow Scottish Government for the safety of all our staff and customers.
As with all organisations, at this time, a closure will have a dramatic impact on our income and how we can provide our services to the community in the future. We appreciate your continued patience and support as we navigate through these challenging times.
Stay safe and healthy!
The Xcite Team