Do I need to book my activity in advance?
Yes, all customer will be required to pre-book their activity session online. Find out more here.
Please check out our safety commitment before visiting us!
Please read our standard pool guidelines before visiting us. Also note that snorkels, full-face masks, flippers and ‘monofins’ (Mermaid Tails) are not allowed in any of our pools as they increase risk of the wearer getting into difficulty in the water and can cause accidental injuries to other swimmers.
Below FAQs will help with additional info on our pool access under current restrictions.
How do I book a Family Swim?
If you are booking a family swim, the session is for up to 5 people from the same household and only ONE person is required to book online and the others attending will pay on the day. The quickest and easiest way to do this, is via the WLL Xcite App.
How do I book a swim session for me and my family?
If you are booking a swim session or lane swimmings session, these will have to be booked individually under each persons ID and PIN, including children. You can also phone your local Xcite Venue and the team will be happy to help book in.
How can I access public swimming?
Lane Swimming - we have split our swimming pools in to slow, medium and fast lane swimming which is available for 8yrs+.
Family Swim - a section of the pool will be roped off and allocated to you.
Swim Sessions - these sessions gives all swimmers access to the WHOLE pool without roped of sections. As with all our activities, all swimmers are asked to follow social distancing guidelines. These sessions are currently being piloted at Xcite Whitburn from Monday 7 June AND Xcite Broxburn Swimming Pool from Monday 14 June.
Please note, pools will be closed to the public during swimming lesson. However, due to changes to the Learn 2 Swim programme we made last year we have been able to increase the number of public swim sessions.
Normal pool guidelines apply.
What is a Family Swim?
So you can safely enjoy the benefits of family swimming, the pool will be sectioned off into ‘pods’. Main pools will be split into sections, with each family having their own private area. Families must be people from the same household bubble, max of 5 per pod. Families can bring their own swimming toys, but they must be washed before entering the pool (no balls).
This session is payable per person, one person books in and other swimmers will pay on the day at reception, this is included in our Xcite Memberships. This is a family session and a child must be present as well as an adult. Booking can only be made under an adult's account. Normal pool guidelines apply.
My child is over 8 years old, can they come for a swim on their own?
Yes, if your child can meet the requirements of lane swimming they can visit the pool themselves. Normal pool guidelines apply.
Will there be access to the flumes and water features at Xcite Livingston?
Yes, the flumes and water features will be accessible during our 'Leisure Pool Peak' times.
What are the lane swimming rules?
Yes, we kindly ask swimmers to:
- Choose your swim lane using the fast, medium and slow signs.
- Please do not overtake whilst swimming.
- Before pushing off at each turn, check to see if anyone faster is approaching.
- Please follow the directional signs.
- Always attempt to maintain social distancing.
- If you change to a slower stroke as part of your session, think about moving lanes.
- Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lane will want to keep on swimming without stopping so we ask you to use our allocated rest stations poolside.
- Stay hydrated by bringing your own pre-filled water bottle.
Are we allowed to overtake whilst swimming in lanes?
Customers are asked to be respectful of other swimmers. Whilst overtaking is not permitted we would ask swimmers to allow those swimming more quickly to safely pass them at the end of a length. Lanes will be marked with speed ability i.e fast, intermediate, slow.
What strokes are permitted whilst I am swimming?
Wide strokes such as butterfly are not permitted at the moment.
How many people are allowed in a swim lane?
There will be a maximum of 8 people per double swim lane.
Why are you asking each lane to swim in the same direction?
By having each lane follow the same direction of travel, will mean swimmers are unable to swim side by side, minimising the risk of potential transmission.
What does 'beach ready' mean?
Beach ready means arriving at the pool already wearing your swimming suit underneath your clothes. We are asking swimmers to do this to minimise the time spent in changing areas and the contact with touch points.
Will there be access to showers?
Yes, but we encourage all swimmers to shower at home before and after as this will help to reduce touch points and time spent in the changing facilities.
Will there be access lockers and changing cubicles?
Yes, there will be lockers available at each session and rotated to allow us time to clean them between use. This also applies to changing cubicles but we do ask you to arrive beach ready.
Will there be access to the spectator areas?
During Swimming Lesson for Pre-school, Swim Skills 1A and Swim Skills 1B spectating will be permitted (may vary at each swim venue). Swim Skills 2 and above we are asking parents to leave the venue and return to collect them at the end of their lesson. The Xcite Team will be on poolside to help your child during their lessons.
Will there be access to Sauna and Steam rooms?
No, the Sauna and Steam rooms will remain unavailable. This will be reviewed in line with current guidelines.
I have a health condition/disability, should I return to the pool?
Absolutely, we know swimming is a fantastic activity for people with health conditions/disabilities. However, those in high risk/moderate risk groups should consider the latest government advice before returning to the pool. We would recommend customers who are categorised as “high risk” or have concerns to consult with a medical practitioner before returning to the water. If you need access to the pool hoist please arrange this with reception before visiting.