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All activities must be pre-booked before you visit us! 
Check out our latest updates to find out more about visiting us and how to book as we count down to opening on Monday 14 September.
All Reception Lines open tomorrow - for details see here
Our Membership Enquiry Line is now open - find out how to contact us.
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Please check out our safety committment before visiting us! 

Before you visit your local venue, there are a couple of things you need to know, please click here for more info.

Do I need to book my activity in advance?

Yes, all customer will be required to pre-book their activity session online. Find out more here.

How can I access public swimming?

Wide lane swimming will be available for 16yrs+ and is bookable online. 12yrs plus can book into a lane swimming session, along with an adult, by phoning our receptions from Monday 14 September.  Family Session will also be available for groups up to 5. This is in line with current guidelines. Pools will be closed to the public during swimming lesson. However due to changes to the Learn 2 Swim programme we have been able to increase the number of public swim sessions.

What is a Family Swim?

So you can safely enjoy the benefits of family swimming, the pool will be sectioned off into ‘pods’. Main pools will be split into sections, with each family having their own private area. Families must be people from the same household bubble, max of 5 per pod. Families can bring their own swimming toys, but they must be washed before entering the pool (no balls).You will be able to book a family session online. This session is payable per person, one person books in and other swimmers will pay on the day at reception, this is included in our Xcite Memberships.

Can I book Family swims (Family Pod session)?

You will be able to book a family session which is an area of the pool in shallow water which has been sectioned off for your family to use. All children 7 years old and under must be accompanied in the water at all times by a responsible adult who is at least 16 years old. You will be able to book a family swim online. This session is payable per person, one person books in and other swimmers will pay on the day at reception, this is included in our Xcite Memberships.

How many people are allowed in a swim lane?

There will be a maximum of 8 people per double swim lane. 

What is lane swimming rules?

Yes, we kindly ask swimmers to:

  • Choose your swim lane using the fast, medium and slow signs.
  • Please do not overtake whilst swimming. 
  • Before pushing off at each turn, check to see if anyone faster is approaching. 
  • Please follow the directional signs.
  • Always attempt to maintain social distancing.
  • If you change to a slower stroke as part of your session, think about moving lanes. 
  • Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lane will want to keep on swimming without stopping so we ask you to use our allocated rest stations poolside.  
  • Stay hydrated by bringing your own pre-filled water bottle.

What does 'beach ready' mean?

Beach ready means arriving at the pool already wearing your swimming suit underneath your clothes. We are asking swimmers to do this to minimise the time spent in changing areas and the contact with touch points.

Will there be access to showers? 

Yes, but we encourage all swimmers to shower at home before and after as this will help to reduce touch points and time spent in the changing facilities.

Will there be access lockers and changing cubicles?

Yes, there will be lockers available at each session and rotated to allow us time to clean them between use. This also applies to changing cubicles, we do ask you to arrive beach ready.

Will there be access to the spectator areas?

During Swimming Lesson for Preschool, Swim Skills 1A and Swim Skills 1B spectating will be permitted (may vary t each swim venue). Swim Skills 2 and above we are asking parents to leave the venue and return to collect them at the end of their lesson. The Xcite Team will be on poolside to help your child during their lessons.

Will there be access to Sauna and Steam rooms?

No, the Sauna and Steam rooms will remain unavailable. This will be reviewed in line with current guidelines.

I have a health condition/disability, should I return to the pool?

Absolutely, we know swimming is a fantastic activity for people with health conditions/disabilities. However, those in high risk/moderate risk groups should consider the latest government advice before returning to the pool. We would recommend customers who are categorised as “high risk or have concerns to consult with a medical practitioner before returning to the water.  If you need access to pool hoist please arrange this with reception before visiting.

Why are you asking each lane to swim in the same direction? 

By having each lane follow the same direction of travel, this will mean swimmers are unable to swim side by side, minimising the risk of potential transmission.

Are we allowed to overtake whilst swimming in lanes?

Customers are asked to be respectful of other swimmers. Whilst overtaking is not permitted we would ask swimmers to allow those swimming more quickly to safely pass them at the end of a length. Lanes will be marked with speed ability i.e fast, intermediate, slow. 

What strokes are permitted whilst I am swimming?

Wide strokes such as butterfly are not permitted at the moment.

My child is over 8 years old, can they come for a swim on their own? 

Not at this time. To ensure social distancing is maintained, children can only attend swimming sessions (lane swim and family pod swims) when they are with an adult (16years+). 

Will my Xcite Aqua class be the same as normal?

Yes, although there maybe some changes to times, please check out the Fitness Class Timetable for more details. Find out how to book here.

Please check our FAQs before visiting us: 

What do I need to know before I visit?

How to book 

Learn 2 Swim

Kids Activities 

Gym

Fitness Classes

Virtual Fitness Classes

Sports

Membership

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