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You spoke we listened!

From 3 January 2020 we’ll be changing the cancellation period for classes to 2 hours instead of 20 mins. Members will be able to cancel a fitness class booking up to 2 hours prior to the start of the class. You can do so on the WLL Xcite App on the ‘B’ icon, online or at reception.

We’ve made this change due to customer feedback to allow more time for cancelled spaces to be opened up for other customers to book. This will help minimise empty spaces in classes that customers want to come along too – often classes run with availability due to late cancellations.

Did you know that our Fitness Classes are monitored on a regular basis and low attended classes are taken off the timetable. Popular classes can be at risk of being removed due to no shows and empty spaces within the class due to last minute cancellations. We hope the change to 2 hours will enable these classes to be fully attended.

Many thanks
The Xcite Team  


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