Background
West Lothian Leisure is a registered Scottish charity. We are at the heart of the community and want everyone in West Lothian to live a healthier, happier and longer life. We are the delivery partner of choice for national agencies and local organisations responsible for improving lives through sport, health, physical activity, outdoor education and culture.
We employ over 400 FTE, have a turnover of £12.5m and manage 2.4m visits to our venues. Our revenue comes from trading (memberships, admissions and ticket sales), West Lothian Council, and from other external grant funding agencies.
We care passionately about the services we provide to communities in West Lothian and want to do more. Under the leadership of a new CEO, there is a new vision and ambition for the future. The sky is the limit both in terms of expanding the offer to people who need our support and raising the profile of the ‘social good’ we deliver.
Job Purpose – overview
To coordinate (and provide) customer focused learning and development that enables WLL staff to; develop the competencies they need to be able to do their jobs now and to be able to progress to the next level, whilst contributing to WLL objectives.
Core Accountabilities & Responsibilities
- Identify annual learning and development priorities for the organisation and create an annual plan. This will include gaining insights from:
- Individual development plans
- Technical requirements from matter experts i.e. H&S, H&W, HR
- Any CPD or compliance requirements
- Individual or team requests - Prepare and manage the annual L&D budgets to be able to efficiently deliver the organisational learning and development plan year on year. This includes producing regular reports and recommendations to inform future L&D investment i.e. CIMSPA Membership.
- Design, coordinate (deliver) and evaluate all L&D provision /or e-learning programmes that develop the competencies and professional standards needed by WLL staff to perform effectively in their role. This includes providing specialist support (assessing, coaching, training, mentoring, quality assurance) to ensure learning interventions improve performance.
- Review the viability of our commercial training programmes/courses and coordinate an annual plan that is targeted to generate income as well as deliver a service that is core to our business. This includes:
- First Aid
- NPLQ
- NRA - Ensure our people remain qualified and competent in their role, and that there is an internal verification service for our TA’s and First Aid candidates.
- Liaise with National agencies to maintain the company’s training centre status where there is a business benefit to delivering in-house accredited courses with relevant awarding bodies. This will include:
- Reviewing cost benefit
- Ensuring quality and competence of tutors and candidates - Work in partnership with third party organisations e.g. West Lothian College, to further enhance and develop the L&D opportunities within WLL (cost effectively). This includes coordinating student work placements, apprenticeships etc.
The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.
Essential Qualifications, Experience and Skills
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Factor |
Essential |
Desirable |
|
Qualifications |
v CIPD Certificate in Learning and Development or equivalent/chartered member
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v Chartered fellow v Degree |
|
Experience |
v Experience of designing, delivering and evaluating L&D programmes v Establishing beneficial corporate partnerships v Experience of leading and managing others v Experience of ongoing development
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v Knowledge of WLL and the services we provide v Knowledge of sport, culture and/or other leisure sectors |
|
Skills |
v Strong communication skills (written and verbal) and presentation skills v Strong interpersonal skills and an ability to inspire/engage v Be able to facilitate sessions, train others and use coaching techniques v Strategic perspective, understanding of wider environment, political issues and ability to confidently represent the organisation
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Job Dimensions
- Line management responsibility for the Lead Trainer Assessor
- Develop effective working relationships with internal customers (management team, venue and service managers, line managers and individuals.
- Accurately diagnose problems and formulate appropriate L&D solutions.
- Design learning interventions
- Facilitate learning / action learning
- Validate and evaluate
Core organisational competencies
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Service delivery Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations. |
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Honesty and integrity Being truthful, keeping promises and commitments and making ethical decisions. |
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Respect for equality and diversity Understanding others’ behaviours and culture and treating everyone fairly. |
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Personal effectiveness Personal responsibility for making things happen – being accountable for your own actions. |
Core Management competencies
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Developing self and others Investing time and resources in developing self and others’ capability. |
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Team working/Leading and inspire Motivating others, influencing and developing teams to deliver the Charity’s objectives. |
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Strategic thinking Making sense of complex and disparate ideas and innovating. |
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Commercial focus/awareness Investigating and gathering information in order to make sound commercial decisions. |
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Entrepreneurial drive Being business focused with a desire to constantly improve performance. |
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Partnership working/stakeholder management Working effectively with others inside and outside the Charity to achieve the best outcomes. |
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Analysis and decision making Identifying and analysing relevant data from multiple sources. Making objective and timely decisions based on available evidence and sound analysis. Generating a range of ideas to support decision making process.
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Additional information
- This post is subject to a basic check from Disclosure Scotland.
- You will be required not to have claimed bankruptcy, be bankrupt, be subject to personal insolvency or convicted of a relevant offence such as fraud in the previous five years after release from prison.
- Attendance at evening and weekend events may be required on occasions.
- You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.