Health & Wellbeing Advisor

Department:

Operations

Reports to:

Health & Wellbeing Team Leader

Contacts:

Internal: Health & Wellbeing Advisor, Area Mangers, Duty Managers, Duty Supervisors, Receptionists, Health & Wellbeing Team

External: Customers, Local companies/Schools, NHS Lothian staff, NHS Weight Management Teams

Based at:

Howden Park Centre, Livingston

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity.  It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices.  We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about, and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health, and physical activity.

Your role as a Health & Wellbeing Advisor is to provide comprehensive GP referral and induction services to achieve client’s health and wellbeing goals.

•   Provide support to Health and Wellbeing Consultants
•   Assist & Deliver Weight Management Programmes.
•   Attend health days and fitness tests at external organisations
•   Carry out gym Inductions, fitness assessments and consultations at various Xcite Venues
•   Complete initial and follow up reviews with referrals to the set schedule including     physiological and psychological measurements and advising on achievable targets.
•   Pro-actively engage with customers to meet their individual requirements
•   Deliver classes for those clients referred through the Health & wellbeing Programme.
•   Demonstrate activities for clients to follow
•   Give advice on healthy eating and lifestyle
•   Undertake routine maintenance and cleaning duties
•   Deliver excellent customer service and resolve customer complaints should they arise
•   Set up and take down sports equipment
•   Process bookings and payments through cash and credit card transactions
•   Promote products and services to customers and visitors.
•   Undertake general administrative tasks to support the delivery of programmes and services
•   Attend regular training to maintain job competence

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

•   Demonstrates good core organisational competencies
•   2 standard grades or equivalent in Mathematics and English (or similar)
•   Level 3 Exercise Referral qualification
•   Suitable and sufficient face to face customer service experience, preferably in a similar role.
•   Hold or willingness to obtain and apply knowledge/skills from Emergency First Aid     qualification.
•   Hold or willingness to obtain, update and apply knowledge/skills from automated external defibrillator (AED) qualification.
•   A working knowledge of Health and Safety responsibilities in a sports centre environment.
•   The ability to build rapport and trust quickly with a diverse range of stakeholders.
•   Hold and maintain a current valid driving license [and use of a vehicle].
•   Willingness to continuously develop and attend training and development sessions in line with your personal training plan, on occasion out-with your normal hours of work, to ensure the required level of competence.

•   Experience of  organising GP referral classes, appointments, induction and review processes.
•   Coaching and/or sports coaching qualifications.
•   Get Going coach qualification
•   MRM Information Management System
•   Membership administration and sales techniques
•   Routine maintenance of fitness equipment

•   Take possession of security keys to open and close the leisure centre as may be required.
•   Participate in outreach programmes
•   Maintain the secure storage of accurate confidential client records.

Service delivery

Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations.

Honesty and integrity

Being truthful, keeping promises and commitments and making ethical decisions.

Respect for equality and diversity

Understanding others’ behaviours and culture and treating everyone fairly.

Personal effectiveness

Personal responsibility for making things happen – being accountable for your own actions.

•   This post is subject to a Protecting Vulnerable Groups (PVG) scheme check.
•   Contracted Hours worked will be 36 hour per week to suits needs of the business  and  may include evenings and weekend working
•   You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.