Health & Wellbeing Administrator

Department:

Operations

Reports to:

Health and Wellbeing Team Leader

Contacts:

Internal: Operations Manager, Health and Wellbeing Team, Reception teams, GP referral site instructors

External: Key partners within the NHS and West Lothian Council

Based at:

Howden Park Centre, Livingston

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity.  It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices.  We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.

Your role as a health and Wellbeing Administrator is to provide clerical and administrative support to the Health & Wellbeing Team

v  Undertake general clerical and administrative duties

v  Maintain confidential and sensitive records

v  Provide administrative support and services throughout the Health & Wellbeing Programmes

v  Book appointments for referred patients

v  Ensure Instructors receive necessary documents

v  Provide a telephonist service, resolving issues within levels of knowledge and ability

v  Administer member processes

v  Assist in projects as and when required.

v  Provide advice and information to customers on all the Charity’s products and services.

The above list is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management.

v  Demonstrates good core organisational competencies

v  Standard grade or equivalent in Mathematics and English.

v  Excellent interpersonal skills, including the ability to communicate professionally both verbally and in writing.

v  1 year experience in an equivalent clerical/administrative post

v  Proficient in the use of MS Office

v  Ability to manage time and priorities effectively

v  Successful study at HNC level or equivalent

v  Knowledge of reception and booking procedures

v  Highly Skilled in MRM +2

v  Responsible for working with confidential information.

Service delivery

Champions the service, focusing on individual customer’s needs and responding with service that surpasses their expectations.

Honesty and integrity

Being truthful, keeping promises and commitments and making ethical decisions.

Respect for equality and diversity

Understanding others’ behaviours and culture and treating everyone fairly.

Personal effectiveness

Personal responsibility for making things happen – being accountable for your own actions.

v  This post is subject to a basic check from Disclosure Scotland.

v  Attendance at evening and weekend events may be required on occasion.

v  You will be required to be aware of current Health and Safety Policy and to take responsibility for your own safety and the safety of others who may be affected by your acts or omissions at work.