Duty Supervisor Xcite Craigswood

About Us:

At Xcite we are committed to promoting a healthy, active lifestyle within our community where everyone can live a healthier, happier, longer life.   Our state-of-the-art facilities at Xcite Craigswood include a gym, athletics track, dance studios, sports hall, 3G pitches and a variety of successful fitness classes & kids coaching programme.  We pride ourselves on providing a welcoming and inclusive environment for all our members and visitors.

The Role:

We are looking for a proactive and enthusiastic Duty Supervisor to join our dynamic team. In this role, you will be responsible for ensuring the smooth operation of the leisure centre during your shifts. You will be the key point of contact for both staff and customers, ensuring that the highest standards of customer service, safety, and cleanliness are maintained at all times.

Key Responsibilities:

• Supervise and co-ordinate the work of staff
• Ensure that all staff, customers, contractors and visitors are working to the highest standards to ensure a safe and secure environment
• Ensure adherence to the organisations, policies, procedures and working guidance
• Ensure sufficient numbers of appropriately trained staff are available to safely deliver services
• Ensure that the facility programme is delivered successfully in accordance with the service standards
• Ensure the highest standards of cleanliness in the facility
• Carry out front-line leisure staff duties
• Prepare timesheets for authorisation
• Liaise with property maintenance staff and contractors to assist in the maintenance of property and assets
• Actively promote and sell products and services
• Undertake administrative functions, stock management and the maintenance of accurate records
• Ensure that cash takings are secure and counted in line with the Charity’s policies and procedures.
• Carry out general tasks including routine maintenance and cleaning duties.

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