Party Hire & Swim Galas
Over the weekend we may have some private party/swim gala hires across our venues which may restrict pool and soft play use. Please click here for details.
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With our online booking system you can book your favourite activities at your leisure!

How to Guides

How to Book
How to use advanced search
How to use search at home
How to cancel a booking
Kids Online Booking FAQ's
Fitness Class Online Booking FAQ's

Memberships

You can take out an Xcite Membership online - find out more at Membership Options!

Bookable Activities

Fitness Classes 

You are now able to book your fitness class in advance online or at reception! At Xcite we have over 400 Fitness Classes running each week for you to choose from. Find out more here.

Sports

Bookable online activities: Indoor and Outdoor Football; Racquet Sports, Badminton, Tennis Short Tennis, Squash, Racquetball and Table Tennis

Fitness

Book your Xcite induction, Review or one of our six Xcite Options online. 

Kids Holiday Programme - Easter/Summer/October

You can now book our Kids Holiday Programme in advance.

Special Offers

From time to time have we'll offer discounted or free activities. 

How to access Online Bookings?

You can access our online bookings by logging into your account on 'My Xcite'.

Mobile/Tablet - click on 'padlock' icon at the top of the righthand screen

Desktop - click on 'Login to My Xcite’ at the top lefthand screen.

To log in follow our How to Book Guide 

Who can use Xcite Online Bookings?

Anyone can make a booking online, whether you're a member or pay-per-visit customer.

Current or Previous Xcite Members

If you are an existing customer or member its likely you already on our system and will have an ID and PIN. If you do not have this and are already an existing customer please complete this form. Please allow 24 hours for reply, or contact your Xcite venue directly and they will be able to give you this info over the phone (you will be asked a number of security questions).

New to Xcite

New customers will need to register to have access to this area at My Xcite. Once you completed your details you will automatically be emailed your login details.

Online Payments

All payments are required at the time of booking or purchasing a membership. Failure to make payment will result in the automatic cancellation of the booking or membership.

Refund Policy

Online Booking payments are non-refundable once a booking is made and payment is received.

Online Membership, once paid, carries a 10 day money back guarantee from the date of payment. After the 10 day period membership subscription payments are non-refundable.

Trouble Shooting

Q. Online Registration is not accepting my details?

A. This means that you already have a member record on our Xcite database. Complete this form and we'll send you an email with your login details.

Please allow 24 hours for reply, or contact your Xcite venue directly and they will be able to give you this info over the phone (you will be asked a number of security questions).

Q. When I try to login the system says my details are invalid?

A. You may have changed your PIN and can no longer remember what you changed it to? There’s a 'Forgotten your Pin' option underneath the PIN box to the left hand side. Clicking on this and you will be able to enter your member ID and Xcite will email you your PIN details.

If you are experiencing any problems with Xcite Online Bookings System then please contact us at xciteonline@westlothianleisure.com.

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