Did you know we are a Charity?
West Lothian Leisure (WLL) was established on 1st February 1998. WLL is a company limited by guarantee registered in Scotland with registered number SC 543017 and a Scottish Charity registered number SC027470. Our Registered Office is at Xcite Bathgate, Balbardie Park, Torphichen Road, Bathgate, West Lothian, EH48 4LA.
West Lothian Leisure is your local Community Leisure Trust and is a member of Community Leisure Uk.
All surplus income is reinvested to benefit local communities and provide services which support everyone in West Lothian to live a healthier and happier life.
We have invested over £14 million back into the Trust over the last 20 years, operating Xcite Venues and more recently Howden Park Centre and Polkemment Golf and Driving Range, as well as leisure facilities in local secondary schools. We are one of the lowest public funded trusts in Scotland.
In 2020 we won Silver and in 2019 & 2018 Gold in the UK Customer Experience Awards, the only Leisure Operator in Scotland to receive a Gold award!
The day to day operations of the organisation is managed by the Senior Management Team led by the Chief Executive, who is given strategic direction by a Board of Non-Executive Directors. There are 11 Directors on the Board (who are all volunteers) and they have ultimate control of the organisation subject to providing and operating the services in accordance with contracts, leases and funding agreements made with West Lothian Council and other partners.
The Board is made up of:
- 5 Council Directors
- 4 Independent Directors
- 1 Employee Director
- 1 Trade Union Director
In delivering its services as Xcite WLL works with many partners including West Lothian Council, NHS Lothian, West Lothian Community Health and Care Partnership, Creative Scotland, sportscotland and many Governing Bodies of Sport. In doing so we make a significant contribution to many of the outcomes in West Lothian Community Planning Partner's Single Outcome Agreement and to the Scottish Government's vision for Scotland where more people are more active more often.
A West Lothian where everyone can live a healthier, happier, longer life.
Integrity - We are honest, open and transparent in our dealings with our customers, colleagues and partners.
Respect - We treat people fairly and embrace equality and diversity.
Service - We listen and put people at the heart of our decisions.
Accountability - We stand up and take responsibility for our actions.
Our Service Standards
- We care passionately about the service we provide to the people who live, work and visit West Lothian.
- We listen to what you say and strive every day to improve our services.
- We smile and are always knowledgeable, helpful and friendly.
- We take personal responsibility for doing a great job and for the quality of the service you receive.
- We take pride in our personal appearance and what we wear